@sss If you make a post on a public forum post, expect to get feedback. Otherwise, you don’t have much say as to what advice people give, (provided it’s stays within guidelines, which kyle did). Don’t be a churlish boot.
The guidelines are specific as to posting on the forums regarding support-related issues, which is that they shouldn’t be made into a forum post.
You are entitled to your opinions regarding support efficiency, not to talk down to others. Please keep this in mind.